Effective October 1 2020, all claims must be submitted to the HCAP office via:

Email: (preferred option)


Fax: (936) 523-5137


For prior authorizations, contact PrimeDx at

(800) 477-4625

Payment Options:

1. Paper checks via mail

2. Direct deposit

For quicker reimbursement, we are providing you with the option for your payments to be deposited into your bank account.

Just complete the ACH Form and return it to the e-mail address ( at the top of the form.

To maintain IRS compliance all providers must send a signed W-9 Form for our records to




Contact Information
HCAP Bill Pay Team (936) 523-5111
Liz Bedair
Accounts Payable Specialist
(936) 523-1102