MCHD ALARM, a dispatch center for Montgomery County Emergency Medical Services and Conroe Fire Department has been officially awarded, Emergency Fire Dispatch Accreditation by the National Academy of Emergency Fire Dispatch.  This recognition was accomplished by submitting and formally documenting and describing all the Accreditation requirements – “twenty points of Accreditation excellence.”


At present time, MCHD ALARM is now the only dual-accredited dispatch center in Texas with both Fire and Medical Accreditations and among only 21 centers worldwide.  ALARM dispatches for a service area of 1,100 square miles, with a population of 500,000, including processing 50,000 calls for service per year and ability to communicate in more than 200 languages.  “It is a great honor to work with all of you in ALARM and this Accreditation highlights your professionalism, dedication, and commitment to the citizens of Montgomery County and Texas.” Matthew Walkup, ALARM Manager


Accredited centers like ALARM share a common goal of improving public care and maximizing the efficiency of 911 systems.   This Accreditation benefits everyone in Montgomery County and those participating in the dispatch process: caller, family, victim, community, responders, ancillary organizations, quality control, and others. “The employee’s individual passion for excellence is what guides MCHD ALARM center to be an Accredited Center of Excellence and continues to provide the best possible pre-arrival care for the citizens of Montgomery County.” Lois Clancy, ALARM QA/QI Supervisor


The International Academies of Emergency Dispatch is a non-profit standard-setting organization promoting safe and effective emergency dispatch services world-wide. Comprised of three allied Academies for medical, fire and police dispatching, the IAED supports first-responder related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and Accreditation.



The National Academies of Emergency Dispatch® (NAED™) has its origins in the National Academy of Emergency Medical Dispatch® that was created in 1988 as a standard-setting organization for the field of emergency medical dispatch. Since its inception, NAED has occupied two roles: one as a membership-driven association for the professional recognition of dispatchers and, the other, as an Academy that develops and maintains dispatch protocols and curriculum for member use in response to emergency calls for help.


This emphasis on research, testing and quality assurance puts NAED in a category separate from many other EMS and public safety organizations. While NAED supports a large and varied membership, it also functions to provide state-of-the-art protocol that assists in the most appropriate allocation of communication center resources. In 2000 and 2001 Fire and Police Protocols were added to the Medical Protocols making them the industry leader and “gold standard” choice for multi-agency dispatching.


NAED is a strong and authoritative voice for emergency dispatch programs nationally and internationally and partners with other influential emergency response groups such as the National Emergency Number Association (NENA), the National Association of EMS Physicians (NAEMSP), the National Center for Missing and Exploited Children (NCMEC), and the Heart and Stroke Foundation of Canada among others to help guide, improve, and professionalize emergency dispatch worldwide.


The mission of the International Academies of Emergency Dispatch is to advance and support the public-safety emergency telecommunications professional and ensure that citizens in need of emergency, health, and social services are matched safely, quickly, and effectively with the most appropriate resource


Currently, ALARM / DCS are collaborating with Audrey Fraizer the Managing Editor of the International Academies of Emergency Dispatch to publish an article in The Journal of Emergency Dispatch regarding this outstanding accomplishment.  In addition, in the future we are hopeful for abstract and manuscript submission to the Annals of Emergency Dispatch and Response, which is an official international peer-reviewed journal.  The journal avails a perfect platform to demonstrate new scientific discoveries in the field of Emergency Dispatch: Nurse Triage, Emergency Disaster(s), Critical Incident Stress Debriefing Therapy – Canine Program and Operational Processes / Efficiencies.