Montgomery County Hospital District’s Communications Center, known as ALARM, dispatches all medical calls for Montgomery County and the fire calls for the City of Conroe. MCHD ALARM is an Accredited Center of Excellence in Emergency Medical and Fire Dispatch by the International Academy of Emergency Dispatch.
MCHD ALARM is currently one of only two dual accredited dispatch centers in Texas with both fire and medical accreditations, and among only 22 dual-accredited centers worldwide. Our team of highly-trained professionals dispatch for a service area of 1,100 square miles, with a population of over 500,000. They process 54,000 local calls for service a year. In addition, MCHD ALARM manages over 4,300 calls for rural agencies through our Regional Emergency Medical Dispatch program.
“I joined MCHD’s field staff in 2003 and have recently joined the ALARM team. What an awesome privilege it is to work on a team filled with incredible, talented, committed people. As I look back over my time in ALARM, I’m speechless at how our team has bonded together and invested themselves in delivering quality dispatch services to our residents and our field staff. As we move forward, I pledge to bring transparency, integrity, fairness and accountability to the job using a collaborative approach. I’m certain this will be an amazing journey”. –Sarah Cottar, ALARM Manager
Accredited centers like ours share a common goal of improving public care and maximizing the efficiency of 9-1-1 systems. The accreditation benefits everyone in Montgomery County and those participating in the dispatch process; caller, family, patient, community, responders, ancillary organizations, quality control, and others.
“Our success as an Accredited Center is because of MCHD call-takers. Their passion for excellence is what drives the MCHD 9-1-1 Dispatch Center to be an Accredited Center for Excellence and provide the best possible pre-arrival care for the residents of Montgomery County,”
–Lois Clancy, Supervisor
The International Academies of Emergency Dispatch (IAED) is a non-profit standard-setting organization promoting safe and effective emergency dispatch services worldwide. Comprised of three allied academies for medical, fire and police dispatching, the IAED supports first responder-related research, unified protocol application, legislation for emergency call center regulations, and strengthening the emergency dispatch community through education, certification, and accreditation. The mission of the IAED is to advance and support the public safety emergency telecommunications professional and ensure that individuals in need of emergency, health, and social services are matched safely, quickly, and effectively with the most appropriate resource.
For more information about IAED, click here http://www.emergencydispatch.org/ .
MCHD’s ALARM has been highlighted and recognized in the International Academies of Emergency Dispatch for our outstanding accomplishments over the years. As such, ALARM has been utilized as an Academy BETA center to test advancements and changes to the Internationally used protocol.