Communications
The prehospital care begins at the time of call. MCHD funded the initial establishment of our county's 911 system. Now, as an independent agency, MCECD (911) works closely with Today's MCHD to insure proper emergency response.
An enhanced 911 system allows MCHD dispatchers to immediately access the location of the caller and pre-alert emergency responders. In most cases, the responding unit has been alerted within a few seconds of someone dialing 911.
Dispatch personnel are all fully qualified to obtain necessary information from the sometimes hysterical or confused callers, and provide life saving pre-arrival instruction using the National Academies of Emergency Dispatch protocols. These instructions, such as CPR, controlled bleeding, or delivering a baby, are proven industry standards as illustrated in the popular television culture.
MCHD utilizes Zoll Data Systems Dispatch software (formerly known as RightCAD) for EMS Dispatch and the Zoll Data's mobile data application Nomad for routing and messaging services. The software integrates seamlessly with the Billing application to increase efficiency and productivity.
MCHD has implemented a comprehensive quality improvement program. Continuous performance assessment and re-qualification insure that dispatchers maintain nationally recognized credentials and remain at peak efficiency. Quality improvement review is conducted using
